Refund & Cancellation Policy

Fivestar Hospitality – Serviced Apartments

At Fivestar Hospitality, we aim to provide our guests with a smooth and comfortable booking experience. This Refund & Cancellation Policy outlines the terms under which cancellations, modifications, and refunds are processed.

1. General Cancellation Policy

• Cancellations made more than 48 hours before the check-in time are eligible for a full refund, excluding payment gateway charges or transaction fees.
• Cancellations made within 48 hours of check-in are not eligible for a refund.
• No-shows (guest does not check in and does not inform) are considered last-minute cancellations and are not eligible for any refund.

2. Long-Stay / Monthly Bookings

• A security deposit may be applicable based on the room type and stay duration.
• If the guest cancels after check-in, the refund (if any) will be processed after deducting:
  • Charges for the days stayed
  • Any damages or missing items (if applicable)
  • A service fee (if applicable)

3. Early Check-Out Policy

• If a guest checks out earlier than the booked duration, the unused nights may not be eligible for refund.
• Refunds for early check-out are handled on a case-by-case basis, depending on occupancy and internal policies.

4. Date Modification Policy

• Guests may request a modification of dates at least 48 hours before check-in, subject to availability.
• Rate differences (if any) must be paid at the time of modification.
• Date changes requested within 48 hours of check-in may not be possible.

5. Payment Refund Timelines

• Approved refunds will be processed within 7–10 business days.
• Refunds will be credited to the original mode of payment only.
• Transaction fees or payment gateway charges are non-refundable.

6. Special / Discounted Bookings

Bookings under promotional pricing, festival offers, or last-minute deals may not qualify for cancellation or refund, depending on the terms stated at booking.

7. Guest Responsibilities

Refunds may be denied if:

• The guest violates apartment rules
• Damages property, appliances, or furniture
• Creates safety or security issues

8. Exceptional Circumstances

Refunds may be considered in special cases such as medical emergencies, travel restrictions, or natural calamities. These are reviewed on a case-by-case basis and supporting documents may be required.

9. Contact for Cancellations & Refunds

For cancellation or refund requests, please contact:

Fivestar Hospitality – Support Team
📞 Phone / WhatsApp: +91 XXXXX XXXXX
📧 Email: support@fivestarhospitality.com

10. Policy Updates

Fivestar Hospitality reserves the right to update or modify this Refund & Cancellation Policy at any time without prior notice. The latest version will always be available on our website.